TAGO Express is an online container pickup and drop-off queue booking platform developed by Gram Software Solution to help container yards, transport companies, and truck drivers in Laem Chabang Port, Lat Krabang ICD, and Bangkok Port manage queues and track container handoff status in real time, reducing wait times and coordination errors.
Problems the container logistics industry faces today
Currently, container yard operations and coordination between yards, transport companies, and drivers still rely heavily on phone calls and manual record-keeping, resulting in multiple operational challenges.
Yards experience gate congestion because they cannot accurately control the number of trucks arriving at any given time. Multiple trucks arrive simultaneously without clear appointments, causing long wait times and reduced efficiency. Reports indicate drivers sometimes wait more than [actual number] hours before they can pick up or drop off containers.
Transport companies and drivers face unclear job information, requiring multiple phone calls to confirm details before departure, and sometimes encounter discrepancies—containers not ready, missing documents, or wrong yards—wasting time and fuel.
These problems directly impact operating costs, delivery speed, and end-customer satisfaction.
How TAGO Express solves these problems — end-to-end workflow
TAGO Express is designed to solve these challenges by connecting all parties through an easy-to-use, transparent, and accurate digital system.
- Yards open queue slots and set conditions — Yards can configure operating hours, queue capacity per time slot, and job-specific requirements through the TAGO dashboard, effectively managing congestion.
- Transport companies book queues in advance — Fleets can view available time slots, book queues for pickup or drop-off jobs, and receive a QR code or confirmation ID immediately.
- System assigns jobs to drivers — After booking a queue, transport companies can assign jobs to drivers through the mobile app with complete details: container number, container type, appointment time, location, and required documents.
- Drivers see jobs and queue status in real time — Drivers can open the app to see their position in the queue, how many trucks are ahead, and estimated time to their turn, enabling precise trip planning.
- Yards track and confirm operations — When a driver arrives at the yard, the system notifies the yard immediately. Yard staff can check the driver in and update work status step by step: document verification, lifting container, completed.
- Transport companies and drivers receive notifications throughout the process — All parties see the same status in real time, eliminating the need for phone calls asking 'Is it my turn yet?' or 'Is the job done yet?', significantly reducing communication overhead.
Clear benefits for all parties
Yards can control the number of trucks entering at each time slot, reducing gate congestion and confusion, increasing truck handling capacity without adding space or staff.
Transport companies receive accurate data and can plan vehicle usage better, reducing empty runs and unnecessary queue waiting. They can also provide accurate ETAs to customers, improving reliability.
Drivers save time and fuel because they don't arrive at yards to wait long hours or encounter issues with containers not ready. Clear information enables confident and efficient work.
Customer results
- Reduced average queue wait time by [actual number]% in areas with full TAGO implementation
- Reduced coordination phone calls by over [actual number]%, giving back-office teams time for more important work
- Improved job data accuracy, reducing wrong-location or container-not-ready issues by [actual number]%
- Increased daily pickup/drop-off cycles by [actual number]% without adding resources
- One customer reported approximately [actual number]% savings in operating costs during the first [number of months to confirm] months
Getting started with TAGO Express
TAGO Express does not require yards or transport companies to change all systems in one day. Our team will help assess current processes, design appropriate integration steps, and conduct testing with your team.
What to prepare before starting: smartphones or tablets for staff and drivers, stable internet at work locations, and basic staff training of approximately [number of installation days to confirm] days.
Installation and go-live time depends on yard size and complexity. Typically it takes about [number of installation days to confirm] days for medium-sized yards, and may be longer for large organizations requiring additional customization.
